Our volunteers, alongside our Senior Medicare Patrol Coordinator Alana Miller, strive to educate beneficiaries on how to monitor what is paid on their behalf and to identify deceptive health care practices, such as, bundling charges to hide non-covered fees, filing bogus claims for products or services never rendered, altering billing codes to inflate Medicare claims and ordering unnecessary or inappropriate products or services to increase revenues.
Educating & Empowering Beneficiaries
Our Senior Medicare Patrol exists to educate and empower beneficiaries to take an active role in the detection and prevention of health care fraud and abuse with a focus on the Medicare program.
In order to accomplish this, the program recruits, trains and guides retired professionals as volunteers to help seniors become better healthcare consumers. The volunteers work in their own communities where seniors congregate.
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SMP staff and trained volunteers:
- Partner with the aging services network, law enforcement, and others to promote community awareness of health care errors, fraud and abuse;
- Develop and distribute consumer education materials about Medicare, Medicaid and fraud, errors and abuse through presentations, health fairs, and press events (see below);
- Provide consumer counseling, and when necessary, serve as consumer advocates to resolve billing disputes/ issues;
- Make appropriate referral to health care agencies and law enforcement for suspected cases of errors, fraud or abuse; and
- Support technical assistance efforts designed to share and replicate common strategies and successful practices.
Please contact us if you want to volunteer for the Senior Medicare Patrol program.
DON'T FORGET: When you receive your new Medicare card, follow 3 important steps
Destroy your old Medicare card right away.
Use your new card. Healthcare providers and plans approved by Medicare know they are coming and they are ready to accept you’re new card.
Treat your Medicare Number like you treat your Social Security or credit card numbers.
Tip: Medicare will NEVER contact you uninvited to ask for your personal information.